Exhibiting a Hotel Facilities Management Expo


Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom-line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems, which allows it to connect guest concerns to operational actions.

KNOW Service
KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high-quality service and high staff productivity. KNOW Service allows users to receive automatic alerts and jobs based on custom-defined events, guest movements and service requests. For more information, visit: http://www.knowcross.com/know-service

KNOW Housekeeping
KNOW Housekeeping automates daily housekeeping activities, resulting in double-digit improvements in staff productivity, higher guest satisfaction and a massive reduction in the hotel`s carbon footprint. This application includes a shift set-up system that reduces task sheet creation time to less than five minutes, a Proprietary routing logic that minimizes attendant movements between rooms, the ability to queue room handling, turn-down service handling, provide `delay alerts` for supervisors and more. For more information, visit: http://www.knowcross.com/know-housekeeping

KNOW Glitch
KNOW Glitch is hotel service recovery software which allows users to effectively manage their service breakdown issues and guest complaints. It also allows hoteliers to capture, track, investigate and effectively close the service issues that inconvenienced the guests, thereby significantly reducing guest dissatisfaction. For more information, visit: http://www.knowcross.com/know-glitch

KNOW Inspection
KNOW Inspection is the 21st century version of the traditional, paper based checklist. Hoteliers are given the ability to conduct all inspections from a smartphone and have the completed inspections automatically mailed to management. Inspection reports are stored for future reference and can be analysed using powerful reporting tools. For more information, visit: http://www.knowcross.com/know-inspection

KNOW Mobile
KNOW Mobile is the ultimate mobile application for hotel staff and managers as it allows them to manage a hotel from anywhere via smartphone. It integrates seamlessly with KNOW Service and KNOW Glitch and provides a reliable, cost-effective method to dispatch job requests. In addition to tracking all requests, complaints and glitches, users have instant access to PMS data. The application works on both the iOS and the Android platforms. For more information, visit: http://www.knowcross.com/know-mobile

KNOW Maintenance
KNOW Maintenance automates schedules and monitors all preventive maintenance activities with special focus on guest room maintenance. The solution organizes all engineering responsibilities thus ensuring superior guest satisfaction, minimised malfunction accidents and maximized equipment lifetimes. For more information, visit: http://www.knowcross.com/know-maintenance

With guest-centricity being key to the company`s ethos, the Knowcross platform provides tangible operational efficiencies using the latest mobile and internet-native technologies that help its customers provide personalized guest services which increase guest satisfaction and loyalty. It is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel.

Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that consists of some of the world`s most well-known brands including Rosewood, Aqua-Aston, Hoxton, Sydell Group, Hyatt, IHG, Hilton, Kempinski, Taj, Oberoi, The Doyle Collection, Cheval Residences, Carlson Rezidor and Shangri-La; as well as marquee independents such as The Ned London, The Curtain London, The Halkin London, The Royal Garden London, Lancaster London, Le Bristol Paris, Dolder Grand Zurich Gansevoort Meatpacking, Sixty Soho, The Nomad New York and The Mark New York.

For more information, call +44 800 088 5463, email sales@knowcross.com or visit www.knowcross.com


+44 800 088 5463

Stand Number: 4226