Jon Sharp: Speaking at Hotel Facilities Management Expo

Jon Sharp

Director Brand Food & Beverage Development – Focused Service and All Suite Brands - Hilton

How to Create a Game Changing Customer Experience

About Jon Sharp

Jon Sharp has over 30 years’ experience in the F&B and hospitality industry. After graduating from Catering college in 1988, Jon started his F&B career with Scottish & Newcastle brewery (now Heineken UK Ltd) before moving on to Greenall’s brewery as an area manager for Franchised pubs and restaurants. Jon was the first person to complete the Certificate in
Franchise Management, awarded by the British Franchise Association.

Prior to joining Hilton Worldwide, Jon started his own restaurant company before taking the role of Head of F&B for Travelodge Hotels, where he was responsible for overseeing their expansion from 50 to 150 hotel restaurants in just four years. Jon started at Hilton seven years ago as Director of F&B UK, and within one year took on the newly created role of Director Product Management EMEA, where he has been for the last six years.

Jon Sharp is a regular speaker in EMEA, drawing on his 30 years’ experience, he specialises in food to go, innovation, sales, being famous for something, motivation and retail.

Jon Sharp takes you through how your business can develop into a game-changing customer experience engine. Why being famous for what you do is achieved by creating and developing your own distinctive messaging, being sure of the ‘why’ of your business. This talk will explore how to leverage key customer insights and put them into action for your
business, and how to embrace failure and speed to market in order to become ‘best in class’.

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