Director of Information Technology - Edwardian Hotels London
Enhancing the guest experience through sophisticated technology and AI
About Michael Mrini
Michael joined Edwardian in 1997 as Customer Services Manager. Software Development was one of Michael’s passions which he put to good use when he introduced automation and data analysis in the customer services department during his first year with the company.
By the year 2000, Michael formed Edwardian’s first software development team and is now the Group’s Director of Information Technology.
With 30 years’ experience in the hospitality industry, Michael drives a successful in-house IT team with the objective to increase the personalisation of guest services via sophisticated technology built around Edwardian’s highly specific requirements and in alignment with the Group’s vision of being ‘Memory Makers’ for their guests and employees.
Michael graduated in Experimental Sciences and Business Studies before attending an Advanced Management Programme at the University of Oxford. Michael and his team have developed a suite of hospitality applications including 23 mobile apps used daily throughout the business.
Case study on enhancing the hotel guest journey and experience – how can mobile technology and AI enable interaction and improve the customer experience?
The seminar will talk about the use of mobile and AI technology as a tool to empower the employee and customer and how Edwardian managed to increase employee and customer engagement with AI.